If for any reason a product is unsuitable, please return the item(s) within 30 days and we will provide an exchange or refund of the purchase price.
Postage and handling charges are not refundable.
To return or exchange an item, please contact our customer service department via email at firstname.lastname@example.org with the following information when requesting to return an item:
- Order number
- Product name
- Reason for return
- Returning for replacement, exchange or refund
We will provide you with instructions for where to send the package.
All returned products must be in their original and unused condition (unused or soiled) with all packaging, tags, labels, manuals and registration cards.
Please ensure that returned products are repackaged with care, so that they are in a suitable condition to be re-sold.
Returns of purchases made in store must have a receipt if a refund is required. If no receipt is provided, proof of purchase from our store is required, and an exchange only will be offered.
Please note, there are several types of goods that are exempt from being returned:
- Drink bottles & Travel Mugs
- Customised items
- Gift cards/vouchers
We reserve the right to refuse a refund or exchange if items are returned used, soiled or damaged.
Refunds will be processed with a credit applied to your credit card or original method of payment.